Credit Scores and Credit Reports

What is a credit score?

A credit score is a number that represents your credit worthiness. Find out how they are used and how they can impact your ability to access credit in the future.

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How are credit scores used?

Discover who uses credit scores and how your score can impact your application for credit.

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How are credit scores calculated?

Learn how your credit score is calculated and how the attributes of your credit history can impact your score.

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What are credit enquiries?

A credit enquiry can be recorded on your credit file every time you apply for credit. Find out why it's important and how it can impact your ability to access credit.

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How to improve your credit score

Improving your credit score takes time and requires you to maintain a healthy credit history. Find out what steps you can take to improve your score.

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What are late payments?

A late payment can be recorded on your credit file when your payment is over 14 days late. Find out how late payments can affect your credit score.

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What are defaults?

A default can be recorded on your credit file if your payment of $150 or more is overdue by 60 days or more. Learn about defaults and how they can affect you here.

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What are bankruptcies?

Discover how declaring bankruptcy can impact your ability to access credit.

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What are court judgements?

Discover how a court judgement can affect your credit score.

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What are serious credit infringements?

Discover how a serious credit infringement can impact your credit score.

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Why your score might have changed

Your credit score will change from time to time as the information in your credit file changes and ages. Find out some of the common reasons why your score might change here.

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Comprehensive Credit Reporting (CCR)

Comprehensive credit reporting or positive credit reporting allows for the inclusion of extra information about your credit history in your credit file. Learn more about these important changes here.

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What does it mean if my score is based on limited credit file information?

Your credit score may be based on limited credit file information if you have little or no recent credit history. Learn how this can affect you here.

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Why you should monitor your credit

Actively monitoring your credit file is important in maintaining an accurate credit history. Learn about how an error on your credit file can affect you.

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Credit file monitoring and alerts

Find out how alerts can help you monitor your credit file and maintain an accurate and up to date credit history.

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Why you might have been declined

Discover the most common reasons why your application for credit may have been declined.

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What if the information held on me is wrong?

If there is an error on your credit file, learn about the steps you can take to have the mistake corrected.

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What is a credit report?

A credit report is an extract from your credit file and contains the information about your credit history. Find out what information is collected about you.

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Credit bureaus - what are they, what do they do?

A credit bureau or credit reporting body is an organisation that collects, stores, uses and discloses personal and credit related information about individuals. Find out more here.

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