Welcome to the Credit Savvy app ("App") or the Credit Savvy website ("Website").
To be eligible to use Our Services via the Website or the App, You must be 18 years of age or older, hold an Australian drivers licence, or Australian passport, or Medicare card, or hold a foreign passport with an Australian visa ("Eligibility Criteria"). We may vary the Eligibility Criteria from time to time.
When accessing or using the Website or the App, You agree that information featured on the Website or the App is for personal use only and may not be sold, redistributed or used for any commercial purpose, without Our prior express and written consent. You may download material from the Website or the App for Your personal, non-commercial use only, however all of Our intellectual property rights must continue to be upheld.
You must only use the App with a compatible Apple iPhone or Android device that satisfies the requirements listed in the Apple App Store or Google Play. We recommend that You install and use up-to-date anti-virus, anti-spyware and firewall software on your computer and that You always use the latest version of the App.
The Website or the App includes information relating to organisations or persons in connection with the products or services displayed on the Website or the App ("Product Provider"). We reserve the right to determine which Product Provider, products or services are included on the Website or the App and do not accept responsibility for any such information provided in respect of any Product Providers, products or services on the Website or the App. We recommend You view the relevant Product Provider websites before making any decision in relation to those Product Providers, products, or services.
We do not provide personal financial, legal or tax advice, or credit assistance of any form. Any content featured on the Website or the App is of a general and informative nature only. You must consider Your own individual financial circumstances before acting upon any of the information featured on the Website or the App. We strongly encourage You to seek independent advice when considering applying for any product or service featured on the Website or the App.
You will deal with the relevant Product Provider directly in relation to the acquisition of any product or service featured on the Website or the App. We do not assist with Your application for any product or service and the credit-related information We provide You does not guarantee acceptance or eligibility for any product or service.
The Website or the App allows You to obtain automatic updates provided by credit reporting body Experian Australia Credit Services Pty Ltd ABN 12 150 305 838 ("Experian") regarding Your Experian credit score ("Credit Score") and other credit-related information held by Experian. This information is delivered through the Website or the App and presented to You in Your Credit Savvy dashboard and credit report summary ("Credit Report Summary"). Where You use our Savvy Shield service to place a ban on the disclosure of Your Credit Score by Experian, You agree that we can continue to present this information to You. To request access to a copy of Your full free Experian credit report, please contact Experian directly at www.experian.com.au.
Your credit information may include the following (where applicable):
By requesting access to Your Credit Score, or Credit Report Summary, You consent and authorise Us to act as Your agent and access seeker for the purposes of the Privacy Act and the Privacy (Credit Reporting) Code (Cth) 2014, to request Experian to provide You with Your Credit Report Summary and this authority continues until such time as You cancel Your membership to the Website or the App. If You have accounts linked to multiple email addresses, please ensure You cancel each account separately.
These are the ways Your Credit Information is handled for the purpose of providing Our Service:
Your Credit Score is calculated and produced by Experian. Our Service does not reflect or capture any data contained in any other credit reporting body. Please be aware that Your Credit Score may be different from a credit score obtained elsewhere. The way We present Your Credit Score and other credit-related information about You may differ from the way it is presented if requested directly from Experian. However, the information is based upon a subset of the same underlying data.
The products and services featured on the Website and the App are not comprehensive or representative of the market and do not cover all products, credit providers or services available. You will be presented with offers and in some cases paid for marketing by Product Providers and third-parties on the Website or the App.
The products and services on the Website or the App may be sorted by You. We do not recommend or endorse any products or services offered by Product Providers. The display or order of products shown on the Website or the App is not an indication of product ranking, suitability or eligibility for a particular Product Provider, product, or service. This applies irrespective of whether We receive any commission, referral fee or payment from a Product Provider.
Each product or service displayed on the Website and the App will be subject to its own terms and conditions set by the Product Provider. You should obtain information directly from a Product Provider before making a decision to apply for, or acquire, a product or service featured on the Website or the App.
We collect information and data featured on the Website and the App directly from Product Providers and from Our own independent research. We will make every reasonable effort to ensure that this information remains accurate and up-to-date and will correct any errors or omissions as soon as practicable after being notified of them. However, You acknowledge that We cannot guarantee that this information, nor any other information on the Website, will always be accurate, up-to-date or complete.
You acknowledge that We receive Your Credit Information from Experian and rely on Experian to provide Us with accurate and up-to-date credit-related information about You.
While We endeavour to provide a convenient and functional Service, You acknowledge that:
The Website and the App may contain a feature that enable You, if You are a member, to provide a rating or review of the products listed on the Website or the App.
When You submit a review, You agree that any rating:
Without notice to You, We may remove reviews or ratings You submit, if We have a valid reason. Reasons to remove content include, but are not limited to, circumstances where We believe that You are:
All ratings represent the view of the member submitting the content and not that of Credit Savvy. Credit Savvy does not endorse the views expressed by members.
All material featured on the Website or the App, including any content, email communications, underlying source code and software, is owned, or used under license, by Us, and is protected by copyright, patent, trademark and any other intellectual property laws.
The trademarks featured on the Website or the App (whether registered or unregistered) are primarily Our trademarks or those of Our affiliates. Other trademarks may also be featured on the Website or the App and are trademarks of their respective owners. Such trademarks must not be used or modified in any way without Our prior express and written consent or the consent of the relevant affiliate or third-party owner.
You agree not to infringe any intellectual property rights owned by Us. We reserve all of Our rights in this regard.
By posting or submitting ratings or reviews, You grant Us a royalty-free, perpetual right to use, reproduce, modify, publish, distribute, create derivative works from, communicate to the public, or use for any purpose Your rating in any form or media. You waive any moral rights that You may have in that content.
You may not copy or reproduce the underlying source code or software either in full or in part, nor attempt to in any way modify, copy, reproduce, republish, upload, post, transmit, distribute, alter, reverse engineer or de-compile in any way any material from the Website or the App including the source code or software. You are not licensed to use or install the source code or software, other than as specifically authorised by Us. We reserve the right to add, remove or vary any source code or software.
If You elect to register as a member with Us, You will need to provide Us with accurate, complete and up-to-date Personal Information and information in accordance with the Eligibility Criteria to gain access to the Services featured on the Website or the App. If You change Your personal details (for example, name or email address) You must tell us straight away.
We will send You correspondence to the contact details You provide to Us. If Your contact details have changed, You can update these details in the Profile Details section on the Website or the App. We might contact You periodically or prompt You to update Your contact details when You log into the Website or the App. If Your contact details are not correct or needs updating, let Us know straight away so We can assist You in updating Your information.
If Your mailbox rejects Our email messages, We may turn off notifications for Your account. You will still be able to log in and You can turn notifications back on in Your Account Settings.
When registering as a member with Us, You must provide a login in the form of a valid email address and password, or in the form of a valid Facebook, Google, or Apple Account ("Login Details"). We recommend that You keep Your Login Details confidential. You are entirely responsible if You do not maintain the confidentiality of Your Login Details and any actions of people You allow to access Your Login Details. When the Website or the App is no longer in use, please ensure You log out of the system.
As an additional security measure for certain transactions (such as changing your email address or password), You will also need to undertake additional verification and authentication steps when prompted.
If You or someone else changes a Biometric Identifier access settings on Your device, then (as a security measure) the Biometric Identifier access to the App will become disabled and You will be prompted to enter Your password to log into the App. You should only re-enable the Biometric Identifier access setting if You are sure that the changes that were made to Your Biometric Identifier access settings were made by You.
Biometric Identifier functionality is technology provided by third parties such as Apple, Google and mobile phone manufacturers. Accordingly, We are not responsible:
You will still be able to access the App using Your password.
There are currently no fees charged by Us for using the Website or the App.
Any cost associated with downloading, accessing, or using the Website or the App is dependent on the costs charged by Your internet service provider and Your mobile service provider that You use to access and use the Website or the App. These costs are Your responsibility.
If You do not or are unable to provide the required Personal Identification information or information required by the Eligibility Criteria, or if We are not satisfied as to Your identity, We may refuse to provide You with access to any or all of the Service.
You acknowledge that We also have the right to vary, discontinue or cease offering any aspect of the Services without any prior notice to You.
To the maximum extent permitted by law, neither We nor Experian warrant the reliability, availability, accuracy or completeness of any information featured on the Website or the App. Neither We nor Experian will in any way shape or form be liable to You or anyone else for any financial decision or action taken by You or anyone else in reliance upon any information contained on or omitted from the Website or the App.
The Website and the App is provided "as-is" and as available. We will not be held liable or provide any warranty for any error, bugs, conflicts, unavailability or incompatibilities which arise from any out of date or unsupported versions of browser software.
The App is not provided by Apple, Google or any other third-party provider. Accordingly, any queries or complaints regarding the App (including but not limited to issues regarding intellectual property) should be directed to Us and not Apple or Google. The foregoing applies for the benefit of Apple, Google and any third-party whose information appears in the App. You also acknowledge the application of Australian anti-money laundering and counter terrorism financing regulations and agree that You are not in a location that is subject to a government embargo.
If You believe the information contained in Your credit file, Credit Report Summary or any other credit-related information is wrong, please contact Your credit provider and/or the credit reporting body to have the mistake investigated and corrected. Please be aware that any incorrect information noted on Your Credit Report Summary may be listed with other credit reporting agencies and credit reporting bodies.
By registering as a member to receive the Service and opting in to receive news and offers, You consent to receiving marketing electronic messages from Us, including by email or other electronic means. You may at any time choose not to receive these direct marketing communications. If this is the case, You can unsubscribe from such messages by:
You may also consider adjusting your preferences in the Credit Savvy App if that option is available. Where you unsubscribe to our electronic commercial messages, please note that this will not apply to: