Last updated: 05 October 2021
We’ll be in touch to confirm receipt of your complaint and to let you know the outcome of the investigation. You can find more about how we handle complaints in our Complaints Policy.
If it is a complex situation, we’ll keep you informed of the progress of the matter, all the way to resolution.
If you are unhappy with the resolution, you can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678 (free call)
Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001