Credit and credit reporting
Experian is one of three national credit reporting bodies in Australia. Credit Savvy has partnered with Experian to give you free ongoing access to your Experian credit score and a summary of the key elements on your Experian credit file.
Credit Smart is an information website developed by credit experts, consumer advocates and government bodies to give consumers unbiased and fair information to help them understand how credit reporting operates in Australia.
MoneySmart is an Australian Securities and Investments Commission (ASIC) website that offers free independent guidance to help consumers manage their finances.
The National Debt Helpline is a not-for-profit service that helps people tackle their debt problems. Their professional financial counsellors offer a free, independent and confidential service.
Doing It Tough is an Australian Bankers’ Association website that encourages bank customers who are experiencing financial difficulties to contact their bank to discuss their situation.
Community legal centres are not-for-profit community organisations, operating independently to provide legal services to the public.
National Legal Aid comprises of eight independent legal aid commissions around Australia, one in each of the states and territories. Each legal aid commission provides legal services and advice to people living in that state or territory.
If you have a complaint or dispute about Credit Savvy or our service, please send us an email at firstname.lastname@example.org. Alternatively, you may wish to write to us at the following address:
Customer Dispute Resolution
Credit Savvy Australia
Locked Bag 19 Royal Exchange
Sydney NSW 1225
If you have any questions or concerns regarding your privacy, how Credit Savvy collects or uses your personal information, please email us at email@example.com.
The Financial Ombudsman Service provides free independent dispute resolution for consumers and member financial service providers.
The Credit & Investments Ombudsman offers a free independent dispute resolution service between consumers and member financial service providers.
The Telecommunications Industry Ombudsman is a free service that helps consumers resolve complaints relating to telephone and internet providers.
Credit & privacy legislation
The Office of the Australian Information Commissioner (OAIC) is an independent Australian Government agency responsible for freedom of information, privacy and information policy.
The Australian Securities and Investments Commission (ASIC) is an independent Commonwealth Government body regulating Australia’s corporations, markets and financial services.