How to read your credit report summary

How to read your credit report summary

Last updated: 05 October 2018

With Credit Savvy you don’t just get your Experian credit score, you also get your credit report summary. This is the detail behind your score, summarising the important elements of your Experian credit file so you can see how you’re going and what you might want to focus on.

We’ve grouped the main elements into 4 sections and at the top we show you where your score sits on the overall scale of 0-1000 and what score band that puts you in.

Credit Report Summary

Credit Accounts and Relationships

This section includes both credit accounts and credit relationships that have been reported to Experian by the credit provider.

Credit accounts is where your credit cards, personal loans and home loans appear once your provider reports them. The information displayed includes your account number, credit provider, account type, open date (and closed date if applicable), credit limit, status, and the date that this information was last reported.

Credit relationships with specialty finance providers is where information from debt collection agencies or payday loan providers would appear.



This section shows the repayment history of your accounts reported to Experian. Your credit file can hold up to 24 months of repayments per account.

Repayment History Information

The account number, provider, product and status is displayed followed by a calendar timeline showing whether or not your repayments were up to date and paid as of a particular month.

If there have been any missed payments then they will be displayed below with the date the payment was missed and how many payments behind the account was at that point.


Credit Enquiries

This section displays the applications for credit you have made in the last 5 years. This can include any credit card, loan, or utilities applications you may have made. Enquiries are recorded on your file regardless of whether your application was approved or rejected.

The details shown include the date of the application, credit provider, type of credit provider, product type and amount of credit requested.


Negative events

This section displays the negative events reported to Experian. Negative events can include:

  • Defaults – A default is recorded on your credit file if your payment of $150 or more is overdue by 60 days or more
  • Serious credit infringements – This occurs where you have fraudulently obtained or attempted to obtain credit, or have stopped making payments and your credit provider was unable to get in contact with you for more than six months
  • Court judgements – A court judgement is a decision by the court that requires you to pay your credit provider what you owe them plus any fees, charges, and interest
  • Bankruptcies – When you declare bankruptcy, you are making a legal statement that you are unable to repay your debts


Finally, if you believe there are errors on your credit report summary or items you would like to know more about, you should first contact the organisation that provided the incorrect detail and ask them to correct it.

If they cannot resolve the issue, you can contact Experian and go through their corrections process. At the bottom of your credit report summary, there is a link for further contact information for Experian.


Make sure to check out our Learning Hub to read more about credit, credit scores and reports. You can also visit the Help Centre if you have specific questions.