You need to contact Equifax directly on 13 83 32 (Option 2) or fill in Equifax’s ban form by clicking here. Please note: Equifax also uses this form to allow you to remove the ban. Simply:

• Select ‘Other’ in the “Reason for the request” field;
• Type ‘Remove Ban’ in the “Other Reason for requesting or extending the ban” field that appears; and
• In the “Is this for an Initial Ban or an extension?” question, if you wish to remove the ban:
• Within the initial ban period of 21 days, select ‘Initial Ban’
• After the initial ban and during the 12 month extension ban period, select ‘Extension’

Once they have received your request, the removal will be actioned by Equifax within 2 – 5 business days. You will receive an email from Equifax once it has been actioned. Experian nor Credit Savvy takes responsibility for the actions of Equifax.