Comprehensive Credit Reporting (CCR)

Last updated: 02 February 2018

Positive/Comprehensive credit reporting

What is Comprehensive Credit Reporting?

Simply put, Comprehensive Credit Reporting (CCR) or ‘positive reporting’ refers to additional information being provided to, and held by, Credit Reporting Bodies (CRBs) in Australia. These changes allow licensed credit providers to access and use this comprehensive information in order to make more informed lending decisions.

In March 2014, changes to the Privacy Act 1988 came into effect to allow for this inclusion of extra information about your credit history in your credit file. The move across to CCR was originally optional and following limited take up by financial providers, in late 2017 the Australian government announced it was mandating CCR for the Big Four banks. The requirement is to share their positive consumer credit data to provide Aussies a more complete picture of their credit profile.


What has changed?

The new categories of information included in your credit file under Comprehensive Credit Reporting include repayment history information and consumer credit liability information.

Repayment history information includes:

  • Repayment history for credit accounts such as credit cards, home loans and personal loans
  • Whether you have made a payment or minimum payment required
  • Whether the repayment was made on time or not

Your repayment history is stored on your credit file for two years. Only your repayment history from licenced credit providers who hold an Australian Credit Licence can be recorded. Telecommunication and utility companies are not licenced credit providers, so your repayment history will not include these providers and they will not be able to see repayment details either.

Consumer credit liability information includes:

  • The type of credit account opened
  • The date the credit account was opened and/or closed
  • The name of the credit provider and whether they are a licensee
  • The current limit on the credit account


What does it mean?

Comprehensive Credit Reporting means that a more complete picture of an individual’s credit profile can be held on their credit file.

People demonstrating good credit-based behaviour (such as repaying debt on time) will now see that reflected on their file and credit score. It will allow people to take greater control of how they can be perceived by potential lenders reviewing their credit file. It could allow people to recover more quickly from adverse situations or to establish a credit history more quickly.

Ultimately, it could lead to improved access to credit for consumers and potentially at better rates. Risk-based pricing structures are common in other markets such as the United States, UK and New Zealand who already have this type of comprehensive credit reporting in place.

For lenders and financial institutions, it should ultimately result in more informed lending decisions, leading to fewer outstanding debts and less defaults. It may also present the opportunity to develop new lending processes and product offers to market.

As Comprehensive Credit Reporting is a voluntary opt-in system, it will take time for all licensed credit providers to switch across, so additional information may not appear on your credit file if your credit provider has chosen not to share this information with credit bureaus yet.

You can contact your credit provider if you are unsure whether they have adopted Comprehensive Credit Reporting or if you want more information about their credit reporting practices.


What can I do?

As more credit providers opt in to Comprehensive Credit Reporting, it has never been more important to stay on top of your finances.

Credit Savvy’s top tips to get ready for Comprehensive Credit Reporting are:

  • Consider setting up direct debits to help ensure bills are paid on time
  • Be careful about constantly switching credit card providers
  • Notify your credit providers of your new address when you move
  • Research thoroughly before applying for credit and only apply when you really need it
  • Protect your identity from fraud
  • Get your free Experian credit score at Credit Savvy


If you want to read further on credit score and how CCR can impact your next credit application, download the latest  ‘Know the score’ whitepaper published by our partner, Experian, one of Australia’s national credit reporting bodies to learn more today.

Comprehensive Credit Reporting Infographic

Want to learn more about CCR and how it could affect you? Head over to the Learning Hub to get the latest information.

Learn about CCR