Common CCR Questions - Why aren’t all my credit accounts appearing on my file?

Common CCR Questions: Why aren’t all my credit accounts appearing on my file?

Last updated: 06 October 2018

Here at Credit Savvy, we get asked a lot of questions and as part of the Common CCR Questions series, we’ll tackle a common question on credit accounts:


In November 2017, the Australian government announced that it would legislate for Comprehensive Credit Reporting (CCR) to come into effect by 1 July 2018.

As a Credit Savvy member, you might be looking at your credit report and thinking, “Why aren’t all my credit accounts appearing on my file?”

There are a few reasons why this might be the case.


It can take a while for credit accounts to show up on your file

Your credit account information doesn’t always appear on your credit file instantaneously. If you only recently applied and were approved for credit, it may just be a case of waiting for the reporting process to complete.


Not all credit providers report to Experian

Not all financial institutions and credit providers submit data to every credit reporting body (CRB). As a result, there may be instances where you know you have an open credit account, but it is not visible in your credit file.


What information is on my credit file with CCR?

The Australian government requires the four major banks to share additional data for all types of credit accounts such as credit cards, personal loans and home loans. This means you’ll now see your repayment history and detailed credit account information included on your credit file to give you a clearer picture of your finances and credit history.

As CCR is an opt-in system and not all credit providers will choose to share this information with the CRBs, you may see information from some providers but not others. You can contact your credit provider if you’re unsure whether they have adopted Comprehensive Credit Reporting or if you want more information about their credit reporting practices.


Only certain credit providers can report your account information and repayment history

Only payments to credit providers that hold an Australian Credit Licence can be included in your credit report. The most common types of credit products that will be included will be home loans, personal loans, and credit cards. Information about missed payments for your electricity, gas, water, mobile phone and internet cannot be included in your credit report.


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Want to learn more about CCR and how it could affect you? Head over to the Learning Hub to get the latest news & tips.

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