If you have questions about your credit score or run into technical issues while using Credit Savvy, we’re here to help.
If there are incorrect listings on your Credit Report Summary, you should first contact the organisation that provided the incorrect detail. If they do not resolve the issue, you can also contact Experian and explore their corrections process.
01 February 2020
If there are incorrect listings on your Credit Report Summary, you should first contact the organisation that provided the incorrect detail. If they do not resolve the issue, you can contact Experian and explore their corrections process.
01 January 2020
Credit enquiries stay on your credit file for five years. A credit provider may record an enquiry on your credit file when you apply...
01 January 2020
A court judgement is a decision by the court that requires you to pay your credit provider what you owe them plus any fees, charges, and interest. Experian sources information...
28 March 2019
You may find that your credit file has information for some accounts but not others as each provider begins to report different product types at different times...
16 February 2018
A credit provider may record an enquiry on your credit file when you apply for a credit product. It is recorded on your file regardless...
16 February 2018
As part of Comprehensive Credit Reporting, the minimum amount of repayment history that can be provided is 3 months...
14 February 2018
A credit provider may record an enquiry on your credit file when you apply for a credit product. It is recorded on your file...
05 February 2018
Credit Savvy provides credit file information from Experian. If the bankruptcy has passed it's time frame, please contact Experian to have this corrected on your credit file.
18 January 2018
A default is recorded on your credit file if your payment of $150 or more is overdue by 60 days or more. A default is kept on your credit file for five years, even after the amount has been repaid.
18 January 2018
Credit Savvy retrieves gender information from your Experian credit file. If this information is incorrect, you can contact Experian directly to rectify it.
18 January 2018
To protect your privacy, Credit savvy is unable to access or update your file information.
10 November 2016
Credit Savvy provides credit file information from Experian. Experian has great coverage of the top financial institutions in Australia and they are always adding more...
10 November 2016
If you are unable to find an answer to your question, get in touch with us and we’ll be happy to help.
Please keep in mind that in order to protect your security and privacy, we are unable to access or comment on individual files.