If you have questions about your credit score or run into technical issues while using Credit Savvy, we’re here to help.
Multi-Factor Authentication (MFA) provides an extra level of protection to your Credit Savvy account. In addition to your email and password, another piece of information is required to prove it’s you trying to access or change your personal information in your Credit Savvy Profile Details page.
17 June 2021
When you set up Multi-Factor Authentication, you will be asked to choose your preferred MFA method. You can choose either text message or an authentication app on your device.
17 June 2021
From time to time, we are required to notify you of important changes to your Credit Savvy account. Unfortunately, we are unable to unsubscribe you from these types of mandatory email service announcements.
17 June 2021
You will be prompted with Multi-Factor Authentication (MFA) when you would like to access your Profile Details page. This page contains your personal information including your email address, account password, name, and home address.
17 June 2021
No. Setting up and/or using Multi-Factor Authentication (MFA) on your Credit Savvy account when you access or change your Credit Savvy Profile Details will have no impact to your credit score. The purpose of MFA is to increase your Credit Savvy account security.
17 June 2021
Multi-Factor Authentication (MFA) and Two-Factor Authentication (2FA) are very similar. Both protect your account against unauthorised activity by requiring you to provide multiple authentication factors to prove your identity.
17 June 2021
If you don’t receive the account activation code email quickly, please check your spam / junk / promotions / other folders. Also double check the email address you entered is correct. Add our email: service@creditsavvy.com.au to your email Contacts list and hit resend.
03 April 2020
Please follow the instructions outlined in this article to reset your Credit Savvy account password.
30 January 2020
We take your privacy very seriously and provide a secure link in each of our emails to manage your notification settings.
29 January 2020
If you don’t receive the reset password email quickly, please check your spam / junk / promotions / other folders. Also double check the email address you entered is correct. Add our email: service@creditsavvy.com.au to your email Contacts list and hit resend.
16 August 2019
For security reasons, if you have cancelled your account and would like to sign up to Credit Savvy again, we require that you wait 30 days before attempting to sign up again.
16 August 2019
For security reasons, we require that you manage your own membership and account settings through the website.
01 July 2019
We require a unique email address for each account, so if you usually share an email inbox, you will have to set up a new email address for one of you...
15 April 2019
If you signed up with a Facebook or Google account then you can still log in with your email later provided you set your password in your account settings...
15 April 2019
We use your email address as your username and we check that at the start of the process. If you are an existing member...
15 April 2019
In order to link your accounts, the email address of your social account must match the email address associated with your existing Credit Savvy account.
15 April 2019
Unfortunately, we are unable to change the name that you have used to sign up to Credit Savvy.
12 October 2018
Unfortunately, there are rare circumstances where we might not be able to verify your identity, even though you entered your details correctly, these include when...
18 January 2018
We use your postal address to help match you with your records at Experian, so it's important we capture this accurately. Unfortunately, some new or unusual addresses do not appear on the database.
18 January 2018
We take your privacy very seriously and provide a secure link in each of our emails to manage your notification settings.
18 January 2018
Please visit your account settings to update your email address.
18 January 2018
Head to the Referrals page, you’ll find an ‘Invites Accepted’ tally that shows you how many of your friends have joined directly through your invitations.
18 January 2018
Your friend must join Credit Savvy by using your exact Unique Link or have directly clicked through from the Invitation Email that was sent to their inbox...
18 January 2018
If more of your friends join using Social Media or your Unique Link than by Email, it is possible for your tally of Invites Accepted to be higher than your Email Invites Sent.
18 January 2018
In order to link your accounts, the email address of your social account must match the email address associated with your existing Credit Savvy account...
02 May 2017
If you are unable to find an answer to your question, get in touch with us and we’ll be happy to help.
Please keep in mind that in order to protect your security and privacy, we are unable to access or comment on individual files.