Key resources

Key resources on Credit

Credit and credit reporting

Experian Australia -

Experian Australia is a consumer credit information provider and provides consumers with information to help them manage their credit reputation.

Credit Smart -

CreditSmart is an information website developed by credit experts, consumer advocates and government bodies to give consumers unbiased and fair information to help them understand how credit reporting operates in Australia.

Managing debt

MoneySmart -

MoneySmart is an Australian Securities and Investments Commission website that offers free independent guidance to help consumers manage their finances.

Debt Self Help –

Debt Self Help is an online assessment tool by Financial Counselling Australia, offering fact sheets, letter templates to creditors, and access to financial counsellors.

Doing It Tough –

Doing It Tough is an Australian Bankers’ Association website that encourages bank customers who are experiencing financial difficulties to contact their bank to discuss their situation.

National Association of Community Legal Centres -

Community legal centres are not-for-profit community organisations, operating independently to provide legal services to the public.

National Legal Aid -

Legal Aid provides free legal information, advice, and representation to each state and territory in Australia.


Credit Savvy

If you have a complaint or dispute about Credit Savvy or our service, please send us an email at Alternatively, you may wish to write to us at the following address:

Customer Dispute Resolution
Credit Savvy Australia
Locked Bag 19 Royal Exchange
Sydney NSW 1225

If you have any questions or concerns regarding your privacy, how Credit Savvy collects or uses your personal information, please email us at

Financial Ombudsman Service -

The Financial Ombudsman Service provides free independent dispute resolution for consumers and member financial service providers.

Credit & Investments Ombudsman -

The Credit & Investments Ombudsman offers a free independent dispute resolution service between consumers and member financial service providers.

Telecommunications Industry Ombudsman -

The Telecommunications Industry Ombudsman is a free service that helps consumers resolve complaints relating to telephone and internet providers.

Credit & privacy legislation

The Office of the Australian Information Commissioner -

The Office of the Australian Information Commissioner is an independent Australian Government agency responsible for freedom of information, privacy, and information policy.

The Australian Securities and Investments Commission -

The Australian Securities and Investments Commission is an independent Commonwealth Government body regulating Australia's corporations, markets and financial services.